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Yellow and cyan ink is appearing on the transfer unit in a…

Customer Question
Yellow and cyan ink...

Yellow and cyan ink is appearing on the transfer unit in a repeating pattern. I just changed the toner cartridges

Technician's Assistant: What's the brand and model of your printer?

Xerox phaser 6180

Technician's Assistant: How long has this been going on with your Phaser?

Just today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

It's hooked up to our LAN. My IT guy was here a couple of days ago to make sure all PCs are working smoothly

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't know what else he/she needs to know

Submitted: 9 months ago.Category: Printers
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Answered in 5 hours by:
12/6/2017
Technician: Electronics Pete, Engineer replied 9 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,831
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 9 months ago

If you vacuum it up, does more toner appear?

Can you see where the toner is leaking from?

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Customer reply replied 9 months ago
It keeps appearing. I can’t tell from where
Technician: Electronics Pete, Engineer replied 9 months ago

Ok, then I suspect a broken seal somewhere within the printer - it will require servicing to repair it.

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Technician: Electronics Pete, Engineer replied 9 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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Electronics Pete, Engineer
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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