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My Epson Perfection 4490 Photo scanner will not work. This…

Customer Question
My Epson Perfection 4490...

My Epson Perfection 4490 Photo scanner will not work. This just happened today. The scanner turns on but when I click the scanner icon I get this message. EPSON Scan cannot be started. Please use the Troubleshooting Assistant to solve the problem. Do you want to open the Troubleshooting Assistant? Yes or no.

Technician's Assistant: Is there an error code on your Epson printer when you try to scan?

No

Technician's Assistant: When did you last update the printer driver software?

I don't know. Probably October 2016 when I bought this computer.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so.

Submitted: 8 months ago.Category: Printers
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Answered in 4 minutes by:
12/6/2017
Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you. What would you like resolved today? Please be as detailed as possible so I can help you the best way. Thanks!

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Customer reply replied 8 months ago
I am unable to sign in to Epson. I was told a temporary password ***** be sent. But nothing has arrived in my email.
Customer reply replied 8 months ago
I am not comfortable with this. I will have to try to get help elsewhere.
Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

Sure, no problem. Let me know if you'd like further help and I'll be happy to assist. Have a great day!

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Shefin, Printer and Office Equip. Specialist
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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