Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It is a canon MG5320, it was working just fine thru out the…

Customer Question
It is a canon...

It is a canon MG5320, it was working just fine thru out the day, copying and printing, now it will not print, it has new ink cartidges in it.

Technician's Assistant: Are you getting any error messages? If so, what do they say?

No error message

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

New

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
12/5/2017
Technician: Nathan, Engineer replied 9 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,152
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Is it going through the motions but outputting a blank page?

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 9 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My printer won't respond. Instead I get a mersage install
My printer won't respond. Instead I get a mersage install correct printer head under the number U052 … read more
Satchi
Satchi
Bachelor's Degree
2,103 satisfied customers
I'm getting the "communication error has occurred" message
I'm getting the "communication error has occurred" message between my macbook air and canon mg5320 printer. This only started yesterday after working just fine for years … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I tried yesterday to install a replacement cartridge for the
I tried yesterday to install a replacement cartridge for the black only (226). I kept getting an error - "The following ink tank cannot be recognized" I thought that maybe I had a bad one so I bought … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
JUST REPLACED THE GREY INK CARTIDGE BUT THE RED LIGHT ON THE
JUST REPLACED THE GREY INK CARTIDGE BUT THE RED LIGHT ON THE FRONT OF THE CARTIDGE DOES NOT GO OFF AND WHEN I TRY TO PRINT THE WRITING IS BARELY LEGIBLE. … read more
Nathan
Nathan
Engineer
32,152 satisfied customers
Have HP6700 prem AIO. Had mutiple problems last night that I
Have HP6700 prem AIO. Had mutiple problems last night that I thought were resolved. This morning getting err msg )x6100000d. Ptr goes into self check mode, then seems to be Ok. . … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I've had it for about 18 months with no problems. I just
I've had it for about 18 months with no problems. I just made a copy and it popped up with the message The type of print head is incorrect. Install the correct print head. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I have a canon mg5320 and it has suddenly started acting
i have a canon mg5320 and it has suddenly started acting very strangely. It takes several minutes to even acknowledge a print job, then it prints unlimited copies of the item in question. Turning if o… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
It stopped working and gave me the message "unplug and call
It stopped working and gave me the message "unplug and call service. I have a MG5320 ACMY40905 … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have a Canon MG5320 color printer that won't even print
Hi, I have a Canon MG5320 color printer that won't even print black ink on a page. All the cartridges are full. Can you advise?… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
Yesterday my Canon Printer Mod MG5320 Serial Number
Yesterday my Canon Printer Mod MG5320 Serial Number 39725ACMY Worked satisfactorily. To day when I turned it on and tried to print, it would not print and showed a message The type of print head is in… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
Copy function not working either thru feed or on glass. Page
Copy function not working either thru feed or on glass. Page comes out blank. Toner all new.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I have a Canon MG5320 Printer. It has been working fine, but
I have a Canon MG5320 Printer. It has been working fine, but I just printed 1 page, then I got this error: B200 Printer error has occurred. Unplug the power cord and contact the service center. What n… read more
Thomas
Thomas
IT Manager
Associate Degree
984 satisfied customers
I have a Canon MG5320. About a week ago I replaced the 226BK
I have a Canon MG5320. About a week ago I replaced the 226BK ink tank. The next day I couldn't print. I get an error message 6000 "Printer error has occurred. Turn of power then back on again. If prob… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
I have a Canon Pixma MP 620B multi function printer. I got
I have a Canon Pixma MP 620B multi function printer. I got errors 5200 and B200. I then got error U052 which says that the print head is incorrect and tells me to install the correct print head. I too… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
my printer (Canon Pixma MP620B) powers up but goes to an error
my printer (Canon Pixma MP620B) powers up but goes to an error message B200 and will not print scan or copy anything...… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I need help installing ink. When I originally opened the ink
I need help installing ink. When I originally opened the ink tray, lights came on for each of the ink containers. Now the lights do not come on and I have the message of a printer error having occurre… read more
abbas924
abbas924
Computer Support specialist
48 satisfied customers
I have a canon i550. can i use Canon 3e ink cartidges in this
I have a canon i550. can i use Canon 3e ink cartidges in this model? It won't print since I installed a new 3e black cartridge....thanks… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
My Canon MP830 printer is printing such that 3 lines are dark
My Canon MP830 printer is printing such that 3 lines are dark and clear then the next three lines are gray and faint and then this patern repeats itself for the entire page. I have run a printer clean… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x