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My printer has a yellow light with a lightning bolt flashing…

Customer Question
Hi my printer has...

Hi my printer has a yellow light with a lightning bolt flashing at me I can't print

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

I haven't had any notifications to update printer software I bought the printer about 3 months ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just tried to change the cartridges but they got jammed It could have something to do with that I'm not sure

Submitted: 7 months ago.Category: Printers
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Answered in 3 minutes by:
12/5/2017
Technician: Sudipto, Engineer replied 7 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,113
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 7 months ago

Please let me know the make and model no. of the printer?

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Customer reply replied 7 months ago
Hiya it's a Cannon MG365
Technician: Sudipto, Engineer replied 7 months ago

Thanks, ***** ***** the alarm light is flashing then, it is flashing in a sequence, like 5 flash then stop and then, flash 5 times etc. please count the flashes and let me know how many times it is flashing?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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