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Epson wf-7510 reading printer error and wont clear. Mac. I…

Customer Question
Epson wf-7510 reading printer...

Epson wf-7510 reading printer error and wont clear

Technician's Assistant: What kind of computer or device are you printing from?

Mac

Technician's Assistant: How long has this been going on with your WF-7510?

I was printing some stuff the other day and walked off . i actually ended up leaving my office . came back in the mring and come to find out there was a piece og paper jammed over night . i cleared the paper out and its been on printer error ever since

Technician's Assistant: When did you last update the Operating System (OS) on your model

Dont know honestly

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I went to the firm ware downloader but it wont recognize my printer

Submitted: 9 months ago.Category: Printers
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Answered in 44 minutes by:
12/5/2017
Technician: Harry, Engineer replied 9 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,906
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Technician: Harry, Engineer replied 9 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Shefin
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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