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I can't seem to locate the cause of a paper jam and I don't…

Customer Question
I can't seem to...

I can't seem to locate the cause of a paper jam and I don't know what parts of the printer are removable to check. I have removed paper from the obvious places including the back and the top.

Technician's Assistant: What's the brand and model of your printer?

HP office jet pro 8720

Technician's Assistant: How long has this been going on with your OfficeJet?

About an hour

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I was printing from copies

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 4 months ago.Category: Printers
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Answered in 49 minutes by:
12/5/2017
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 1,702
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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