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My 8610 HP printer will print a copy form the printer. It…

Customer Question
My 8610 HP printer...

My 8610 HP printer will print a copy form the printer. It will not print from the computer. When I try, I get the print box and as soon as I enter OK, a cancel screen flashes on and disappears. I do not get a printed copy.

Technician's Assistant: What HP model do you have?

HP Office Pro 8610

Technician's Assistant: How long has this been going on with your HP printer?

Just started this week. I pulled out all connections, turned everything off. Reconnected everything and tried numerous times again. No luck!

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't know.

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/5/2017
Technician: Kamil Anwar, Technician replied 7 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Technician: Kamil Anwar, Technician replied 7 months ago

May i connect with you remotely to troubleshoot the issue directly?

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Customer reply replied 7 months ago
Upon further investigation, I got the message "The Active Domain Services is currently unavailable." You have been no help at all. Please refund my money.
Customer reply replied 7 months ago
I don't want another expert. I want a refund.
Technician: Kamil Anwar, Technician replied 7 months ago

You can request a refund by emailing***@******.***.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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