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Had to get a new router and now my computer and printer

Customer Question
Had to get a...

Had to get a new router and now my computer and printer won't talk to each other, in setting it shows printer offline

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

This printer is only 3 months old, I not sure I have had an update

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
12/5/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Technician: Suhasini Velu,
 replied 7 months ago

I'd like to know the model number of your printer please.

And is that a Windows operating system you're working with

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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