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I have a HPup as "wireless.." Yesterday it lost the wireless…

Customer Question
I have a HP*****up...

I have a HP*****up as "wireless.." Yesterday it lost the wireless contact. I tried everything I know of, reinstalling printer, restore and still no wireless. What next?

Technician's Assistant: How are you connecting to your 4630: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Recently

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, just that the wireless indicater blinks

Submitted: 7 months ago.Category: Printers
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Answered in 3 minutes by:
12/5/2017
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

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Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Does it work with the USB setup? If so, the wireless setup can likely be done that way and saved so that it always remembers the wifi information

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Customer reply replied 7 months ago
I fixed the problem
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

I see. let me know if you need anything else or have any other questions and I'll be happy to help. Have a great day!

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Specialist Sean S.
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Category: Printers
Satisfied Customers: 1,372
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Experience: 15+ years IT experience. A+, Net+, Security+ certified

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