Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I can print but not scan on my iMac, can you tell me what to…

Customer Question
I can print but...

I can print but not scan on my iMac, can you tell me what to do

Technician's Assistant: Is there an error code on your printer when you try to scan?

Yes, it says winter is no connected to computer

Technician's Assistant: When did you last update the printer driver software?

Never updated it

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
12/5/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,063
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please what exactly happens when you try to scan?

Please let me know

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My new Envy 5055 will print from iMac but will not scan.
My new Envy 5055 will print from iMac but will not scan. When my grandson installed the Envy it would scan from the Envy. We did not try fro the computer. I am let. Please help. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
Am not allowed into printer when try to go online---tells me
am not allowed into printer when try to go online---tells me my password ***** ***** … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
Have just purchased xp-640. allregistered from a windows
have just purchased xp-640. allregistered from a windows desktop. also working with a new chromebook, but whilst all the status reports say i am registered for connect and cloud print, the scanner doe… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I need to download the scanner software for the 2720. O
i need to download the scanner software for the 2720. O already have another cannon printer, is there going to be a conflict? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I have a PIXMA iP100 purchased several years ago. I livein
I have a PIXMA iP100 purchased several years ago. I livein Toronto but spend 3 or4 months in Naples every winter. Do not use the PIXMA in Toronto. This year I cannot get it to print. Staples say I nee… read more
Richard
Richard
Technician
47,063 satisfied customers
Epson set up to scan, and iMac won't listen. It says no
I switched the printer from print to scan in the iMac system preferences. iMac is two years old, and I have three years of free tech support.… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have never used my scanner before. :-) Is there a video or
i have never used my scanner before. :-) Is there a video or a step by step to help me learn how to do it? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a XP-830 printer attached to a iMac; except to print
I have a XP-830 printer attached to a iMac; except to print simple pages, I have not reenable to figure out to scan and save documents. I need your help, I donr … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
716 satisfied customers
I have a 4623 F for my Apple iMac. the printer will copy and
I have a 4623 F for my Apple iMac . the printer will copy and scan but it will not print. There is adequate paper in the drawer. Tell me how to make it print. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Can I enlarge a photograph using the WF-7610 scanner. If
Can I enlarge a photograph using the WF-7610 scanner. If yes, how do I do it? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
The alarm lamp flashes continuously. Pixma mg3600 series. We
We were gone for 6 months. We just returned to Arizona for the winter. … read more
Richard
Richard
Technician
47,063 satisfied customers
I have an Epson 3640 printer. The Best Buy guy said I
Hi, I have an Epson 3640 printer. The Best Buy guy said I probably did not have any drivers installed, as I can't scan anything. I have an iMac desktop. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
The problem in scanning. When click on scan, then scant to
The problem in scanning. When click on scan, then scant to computer, a message "Communications error. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
983 satisfied customers
Bizhub C35 using at home. Trying to set up scan to e-mail
Bizhub C35 using at home. Trying to set up scan to e-mail and not sure what entry to use for "E-mail server since it is at my home". I am using an IMAC...would like to scan to the IMAC but scan to e-m… read more
Richard
Richard
Technician
47,063 satisfied customers
I have an iMac computer, running sierra 10.12.4. My printer
I have an iMac computer , running sierra 10.12.4. My printer is a Brother MFC-55620DW. The printer has a wireless connection to print from my IMAc. I tried to scan an item from the printer to the IMAC… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
How can I set up my HPEnvy 7640 printer to scan into my
How can I set up my HPEnvy 7640 printer to scan into my iMac. Right now I either have my computer on-line or my printer hooked to my iMac but they are not on at the same time. If I want to print I hav… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have a great DCP 7020, but recently downloaded Apple 10.9.5
I have a great DCP 7020, but recently downloaded Apple 10.9.5 for my iMac... now downloaded proper brother driver, but no-go. Saw someone said I also need firmware. I am an old dude with a brain built… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
WE just switched from DSL to Uverse. My Epson 600 won't respond.
WE just switched from DSL to Uverse. My Epson 600 won't respond. I'm sure I need to reconnect some how. I made sure it recognized the new wifi in the preferences. Will I need to go through the setup a… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x