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I have a mac and the widget for ink supply worked fine.

Customer Question
I have a mac...

I have a mac and the widget for ink supply worked fine. Recently apple had an upgrade to the printer driver and now the widget doesn't work!!! The printer is an Officejet pro 8500 wileless

Technician's Assistant: Are you getting any error messages? If so, what do they say?

No the widget says printer not available or offline

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

It a mixture of refill and new

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/5/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,127
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please how you are connecting to the printer?

Via wireless or via a USB cable?

Please let me know

Ask Your Own Printers Question
Customer reply replied 7 months ago
The printer is wireless That's how it's connected
Customer reply replied 7 months ago
NO CANCEL MY FREE Trial NO more MONEY!!!!!
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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