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Says "Printhead missing" on my HP Officejet Pro 8600 Pluss.

Customer Question
Says "Printhead missing" on...

Says "Printhead missing" on my HP Officejet Pro 8600 Pluss

Technician's Assistant: What kind of computer or device are you printing from?

Imac computer OS X El Capitan program.

Technician's Assistant: How long has this been going on with your OfficeJet?

A week, but I did wash the printhead as shown on the HP site on Utube, in warm water and it printed 20 colour pages, then returned to the problem.

Submitted: 7 months ago.Category: Printers
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Answered in 35 minutes by:
12/5/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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