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My HP laser jet mfp m477fnw has suddenly (last couple of…

Customer Question
My HP laser jet...

My HP laser jet mfp m477fnw has suddenly (last couple of days) started streaking cyan and magenta ink on documents

Technician's Assistant: What kind of computer or device are you printing from?

LG PC with windows 7 operating sys

Technician's Assistant: How long has this been going on with your LaserJet?

Last couple of days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

A month or more ago and then again tonight

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I work using this printer, so it is important to "fix" this as toner cart/ are so expensive

Submitted: 8 months ago.Category: Printers
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Answered in 1 hour by:
12/5/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
As I said a couple of days. It is interm8
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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