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I am trying to print a document but the notice says I am not…

Customer Question
I am trying to...

I am trying to print a document but the notice says I am not on line and yet I have wyfy and it is a wireless printer?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

It is a new unit about 1 month old

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/4/2017
Technician: Kamil Anwar, Technician replied 7 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Technician: Kamil Anwar, Technician replied 7 months ago

May i connect with you remotely to troubleshoot the issue directly?

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Shefin
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