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My HP Laptop screen has mostly blue lines covering it, look…

Customer Question
My HP Laptop screen...

My HP Laptop screen has mostly blue lines covering it, look like it is bleeding

Technician's Assistant: What Operating System (OS) are you running on your HP laptop?

Window 8

Technician's Assistant: Does your HP laptop make any noise when rebooted? Are any of the LED lights on?

No

Submitted: 8 months ago.Category: Printers
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Answered in 7 minutes by:
12/4/2017
Technician: John, Printer Support Specialist replied 8 months ago
John
John, Printer Support Specialist
Category: Printers
Satisfied Customers: 5,937
Experience: I am in this industry for the past 5 years I also worked as a printer support engineer in a company for 3 years
Verified

Hello and welcome to Justanswer.com site which is a paid and independent Q&A and Tech support providing site. My name is ***** ***** I will try my best to help you.

This looks like a hardware issue but before jumping to such conclusions let me collect some information.

How old is this laptop and does this laptop have a HDMI port on it?

What is the full model of the laptop?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 8 months ago
HP 200-2D19WM NOTEBOOK PC MODEL # E0M17UA, PURCHASE 2013/2014 DON'T KNOW IF IT HAS A HMDI PORT
Technician: John, Printer Support Specialist replied 8 months ago

OK please give me a moment to check its hardware specification.

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Customer reply replied 8 months ago
NO UNFORTUNATE I DON'T HAVE THE POWER SOURCE AC ADAPTER. AVAILABLE AT THIS TIME AND THERE ISNO BATTERY POWER
Technician: John, Printer Support Specialist replied 8 months ago

I am not sure what you meant by that.Is it regarding the secure remote assistance offer its not send by me.It a automated message from the site.

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Customer reply replied 8 months ago
I think this was a mistake. I will take my Laptop to a repair person. Thank you
Technician: John, Printer Support Specialist replied 8 months ago

Again i am not clear what you meant by that like i mentioned the secure remote assistance if optional and you do not need to take it.

We can continue in this chat page.If you do not wish to continue i will request customer service to close this question so please let me know.

Sincerely,

John

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Customer reply replied 8 months ago
no goodbye
Technician: John, Printer Support Specialist replied 8 months ago

OK i will request customer service to close this question.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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