Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My fax checks out on test but it does not pick up the loaded…

Customer Question
My fax checks out on...
My fax checks out on test but it does not pick up the loaded document when I want to fax ...it receives faxes okay and will run copies from the top without problems
Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 22 hours by:
12/5/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,643
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I am using an Epson WF3620. I may have a problem with my FAX
I am using an Epson WF3620. I may have a problem with my FAX receiving. I ran the Fax Diagnostic and passed all categories. I have successfully transmitted a fax today. Despite all of this, I have not… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
HP 2840. ADF and fax not working. Scanner runs fine, ADF
HP 2840. ADF and fax not working. Scanner runs fine, ADF says "mispick, reload" but never gets to pick motor starting; and no phone tone (external line has been tested, works fine). … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
N Printer/fax workforce 545. I just got back from Florida
n Printer/fax workforce 545. I just got back from Florida and have hooked it up but it will not receive faxes. What do I do? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a canon mx452. I can not receive faxes. But, I am
I have a canon mx452. I can not receive faxes. But, I am able to send faxes. I think the problem is in fax receive setup.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
HP Color LaserJet CM1312 The machine suddenly does not receive
HP Color LaserJet CM1312 The machine suddenly does not receive faxes, fax line is a totally separate line, and that line is fine Suggestions?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Canon Faxphone L170 no longer sends or receives faxes since
Canon Faxphone L170 no longer sends or receives faxes since moving to a new location. We moved to a new house and have a dedicated phone line (we kept the same fax number) but we can't send or receive… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Brother Fax 2820 - This is a phone fax for Totem Pharmacy &
Brother Fax 2820 - This is a phone fax for Totem Pharmacy & is stuck on receiving. We are unable to receive 'phone calls or make any 'phone calls. Please help at your earliest convenience. My mobile i… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I recently purchased an all-in-one printer (MX870). I can send
I recently purchased an all-in-one printer (MX870). I can send faxes without any problems. But, I cannot receive them. I have gone through the manual and everything seems to be set currently, but I st… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
My new Canon is unable to receive FAXes. The manual is quite
My new Canon is unable to receive FAXes. The manual is quite unclear and incomplete. I don't know if my set-up is wrong, or it is the settings.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I am unable to receive faxes from my new MX870. I am able
I am unable to receive faxes from my new MX870. I am able to copy for my computer, send faxes but cannot receive faxes. I have checked everything for 3 days. Please help. Phone; XXX-XXX-XXXX E-mail: X… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
I have a Brother fax 560. When I try to fax something I get
I have a Brother fax 560. When I try to fax something I get a no response/busy message. The recipient that I am faxing to can receive faxes from other fax machines so I know it's my fax machine with t… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an L7680 All in one that did not come with any booklet
I have an L7680 All in one that did not come with any booklet or set up instructions when I bought it last year. Quality control ommited them from my box. I am having trouble getting it to pick up the… read more
S. Olivas
S. Olivas
High School or GED
1 satisfied customers
I have a Xerox WorkCentre 470cx. I am trying to use it as
I have a Xerox WorkCentre 470cx. I am trying to use it as a fax machine only. I have connected the machine to my phone jack, and I've connected my nearby phone to the "EXT" connection on the side of t… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
office jet pro L7680 all in one, fax pulls all pages -confirmation
office jet pro L7680 all in one, fax pulls all pages -confirmation reads fax sent - pages -1- even if it pulls through more ( i.e. 4). result is - no document.… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Help. My CM2320 will not receive faxes. The display reads
Help. My CM2320 will not receive faxes. The display reads "Incoming call - pick up handset." The sender says she has been sending faxes to others all day long without any problems. Please advise.… read more
birtz
birtz
Vocational, Technical or Trade Scho
380 satisfied customers
I have set the Receive Mode to Fax Only so it should receive
I have set the Receive Mode to Fax Only so it should receive the fax automatically right? It rings and rings and rings. should I turn OFF the EASY RECEIVE? Cannot seem to use the fax/tel mode and rece… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
My HP Officejet 6210 has one problem. If an outside caller
My HP Officejet 6210 has one problem. If an outside caller dials my fax number XXX-XXX-XXXX the HP 6210 rings as usual. However once the ringing stops the machine does not print the message. how can t… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I HAVE HP OFFICEJET J5750 ALL-IN-ONE AND I AM HAVING A PROBLEM
I HAVE HP OFFICEJET J5750 ALL-IN-ONE AND I AM HAVING A PROBLEM CONNECTING MY FAX. I AM NOT RECEIVING ANY FAXES NOR CAN I SEND ANY FAXES. HELP PLEASE… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x