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My Dymo 4xl isn't printing a line on the left. It isn't

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My Dymo 4xl isn't printing...
My Dymo 4xl isn't printing a line on the left. It isn't fuzzy and it just started when I changed the roll of labels.
Submitted: 7 months ago.Category: Printers
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Answered in 2 minutes by:
12/4/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,276
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you change to another roll of labels please and tell me if you still get the issue?

Please let me know

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Technician: Richard, Technician replied 7 months ago

Thank you

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Customer reply replied 7 months ago
I can not. I won't have more labels until tomorrow.
Technician: Richard, Technician replied 7 months ago

Ok, remove the roll and wipe down the area there with a damp cloth, let it dry for 10 minutes, put the roll back in and tell me how it then works please

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