Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Keep getting error code 0x97. When requested. I printed

Customer Question
Keep getting error code...

Keep getting error code 0x97

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

When requested

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I printed three pictures .the first two were good and the third got an error code. I changed nothing

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 hours by:
12/4/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,124
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Technician: Richard, Technician replied 7 months ago

Thank you

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,124
47,124 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Have a wf-7620 error 97. changed cartridges. can't upgrade
have a wf-7620 error 97. changed cartridges. can't upgrade do not have password' … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
When I turn on printer, it will say printer error. error
when I turn on printer , it will say printer error. error code:0x97 … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
What do I do first? Chat with you about the error code?
What do I do first? Chat with you about the error code? 0x97? Have you look at my screen? Don… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have two printers Epson WF-4640 and just got a WF-4630 The
I have two printers Epson WF-4640 and just got a WF-4630 The 4640 has a cable 4630 wifi. i set up the 4630 it showed a successful setup. When I try to print on the 4630 I get this message Print Error … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
At first the black ink was printing fully, I was getting
At first the black ink was printing fully, I was getting smudge pages and unreadable print. Some words you could read and others not. I changed the black ink cartridge with no positive results. Now I … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Every time I send a print the printer goes through the
Every time I send a print the printer goes through the procedure and sounds of processing the print, but after hearing three clicks, the paper comes out with nothing printed, then the printer displays… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have an WF-7620 which is about a year old and has been
I have an WF-7620 which is about a year old and has been working perfectly until last week when I got Error Code:0x97. I did a little research and saw that others with the same problem updated their f… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I'm getting a code 0x97 and I've clean the cartridge heads a
I'm getting a code 0x97 and I've clean the cartridge heads a couple of times now and it worked for awhile then this code again. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I keep getting Error Code:0x97, I replaced all the ink
I keep getting Error Code:0x97, I replaced all the ink cartridges and printed about 30 pages and then this error started when I went to copy a picture … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
497 satisfied customers
When I print a multiple page document, it will print the
When I print a multiple page document, it will print the first page and then slow down and stop printing altogether and show error code 0x97 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I got code 0x97 and I have turned it off several times and
I got code 0x97 and I have turned it off several times and did a hard reset and it keeps coming back … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
The printer will not clear the 0x97 code from the printer.
The printer will not clear the 0x97 code from the printer … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
My Epson 3640 is giving me a 0X97 error code. I am also
My Epson 3640 is giving me a 0X97 error code. I am also experiencing "smudging" on about every third line when it does print. I've cleaned the heads. done everything I can possibly think of. When I we… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
I've got a 0x97 msg error with my EPSON WF-7620, 17 MONTHS
Hello , i've got a 0x97 msg error with my EPSON WF-7620 … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
My printer doesn't print anymore... the error is 0x97, one
my printer doesn't print anymore... the error is 0x97 … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Im getting an error code 0x97 on my workforce pro wf-4640
Im getting an error code 0x97 on my workforce pro wf-4640 how do i fix it turning it off did nothing … read more
Richard
Richard
Technician
47,124 satisfied customers
I have an Epson WorkForce Pro WF-4630 All-in-One Printer. If
I have an Epson WorkForce Pro WF-4630 All-in-One Printer. If I try to perform any of the printing tests from the printer itself (I've disconnected it from my PC, I get the error message on it's little… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Dear sir i have just purchased an Epson XP-202 i am pleased
Dear sir i have just purchased an Epson XP-202 i am pleased with my purchase as i was with my original before now the print out for the letters no problem but when i scanned the print out was so large… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x