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The message I am getting is"turn enable bidirectional

Customer Question
The message I am...

The message I am getting is"turn enable bidirectional support on in printer properties dialogue box" Could you lead me through these steps

Technician's Assistant: What's the brand and model of your printer?

Pro 9000mark11

Technician's Assistant: How long has this been going on with your printer?

Several days. I am at the end of a large printing project

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have no ideat. Ithought my updates were automatic on my computer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The printer and I are quite old so I am struggling....The feeding mechanism will only prin a few at a time. I am using heavy poto paper

Submitted: 9 months ago.Category: Printers
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Answered in 1 day by:
12/5/2017
Technician: Harry, Engineer replied 9 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,909
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 9 months ago
I solved the problem with cannon directly this morning. So I do not need the sevice
Technician: Harry, Engineer replied 9 months ago

Thank you

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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