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We have a cannon ts9000 printer and we put in all new cannon
we have a cannon ts9000 printer and we put in all new cannon ink but the printer says it won"t accept the yellow cartridge what should we do? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an Epsom XP200. My problem is that when changing my
I have an Epsom XP200. My problem is that when changing my black ink cartridge recently, I did something wrong and now the red light is on and the printer is not working. Can this be fixed? … read more
Nathan
Nathan
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I have a MFC-240C that has been sitting for about 6 months.
I have a MFC-240C that has been sitting for about 6 months. It says that the cyan cartridge needs to be replaced. I took the black cartridge out to look at it and now it reads NO CARTRIDGE even though… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
70 satisfied customers
First time having to change ink cartridge. I don't know how
First time having to change ink cartridge. I don't know how to determine if I need to replace only black or all colors … read more
Nathan
Nathan
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HP5741 message: Remove and reinstall indicated ink
HP5741 message: Remove and reinstall indicated ink cartridge, making sure it was correctly installed and then touch OK. I've done this numerous times without success. Tried unplugging the printer, als… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I had a paper jam and after I cleared the problem, I plug
I had a paper jam and after I cleared the problem, I plug the printer back in and on the screen comes a message to INSTALL BLACK CARTRIDGE. It is a newer cartridge and I don't believe it should be rep… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I am trying to change the ink cartridges on my WF 3640
I am trying to change the ink cartridges on my WF 3640 printer. Two seem to be stuck in there. They seem to have some little guard or something that makes it impossible to pull back the tab to release… read more
Nathan
Nathan
Bachelors of Science
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I have a canon mb5020 I am trying to replace the ink
I have a canon mb5020 I am trying to replace the ink cartridge and I keep getting a message that it is not properly installed but I know it is what can I do … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
printer has full ink cartridges..wont print in black..have
printer has full ink cartridges..won't print in black..have installed and reinstalled ..have cleaned..calabrated..tested..still no black..… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
keep getting message that no cartridge in printer even after
keep getting message that no cartridge in printer even after putting in a new one. Using Brother's own brand. Took cartridge out and put back in but get same message. Have changed all 4 colours but ge… read more
Mike Taylor
Mike Taylor
44 satisfied customers
My officejet 6110 all-in-one keeps saying "remove and check
My officejet 6110 all-in-one keeps saying "remove and check cartridges". I have done this a dozen times and it says the same thing. Also my printer is supposed to print "grayscale" only but prints in … read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I am setting up for the first time a Brother MFC-J415W Printer.
I am setting up for the first time a Brother MFC-J415W Printer. I have followed instructions to install the ink cartridges but it continues to report that it cannot detect. I have repeated the procedu… read more
Jess M.
Jess M.
Bachelor's Degree
3,566 satisfied customers
Brother DCP165c I put the wrong paper in, in fact it was a
Brother DCP165c I put the wrong paper in, in fact it was a writing pad by mistake and now the message I am receiving is installing slowly which has now been 4 days and that it is saying that it can't … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I have a Brother MFC-6490CW that I just opened and tried to
I have a Brother MFC-6490CW that I just opened and tried to use recently. The black ink does not print. I replaced the black cartridge with a new one, went through the "cleaning" sequence several time… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Hello, I purchased a Brother MFC-6490CW over a year ago and
Hello, I purchased a Brother MFC-6490CW over a year ago and finally set it up a few weeks ago. My black ink will not work. I thought maybe I damaged it because I first miss installed the yellow cartri… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
Hi there! I havea MFC-3360C brother Fax-Copier-Copy machine.
Hi there! I havea MFC-3360C brother Fax-Copier-Copy machine. It takes 4 different cartridges. It kept notifying me that I need black ink, so I opened the door, removed the black and reinstalled it, ma… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have an ESP9 All cables are connected. I have a blue light
I have an ESP9 All cables are connected. I have a blue light showing power, but nothing is happening on the printer screen (totally black). When I check in the AiO software, it says it cannot detect a… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
I have a Brother MFC-240C Printer for home use. Even though
I have a Brother MFC-240C Printer for home use. Even though I load brand new Brother ink cartridges, it still asks me if I have loaded black, then says "no cartridge". Very frustrating. What do I do? … read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
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Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

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11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

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Bernie

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Sudipto

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Md. Sadique

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

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