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We just changed our black cartridge for a new one but our
We just changed our black cartridge for a new one but our HP8600 doesn't seem to recognize that it's new and keeps sending us depleted cartridge message and won't let us copy. We've putthe cartridge in and out several times to no avail. What should we do? … read more
Nathan
Nathan
Engineer
Bachelors of Science
32,722 satisfied customers
I have a 7110 wide format I recently purchased. I am only
Hi, I have a 7110 wide format I recently purchased. I am only printing in black, but the color cartridges keep depleting (rapidly) but it's not using any black ink … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
My Officejet Pro 8610 stop printing in color. I have
My Officejet Pro 8610 stop printing in color. I have installed new ink cartridges. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Second opinion] I have HP Officejet pro 8600. Got message
Second opinion] I have HP Officejet pro 8600. Got message saying I needed to replace cartridges. I did. Still getting same message.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My printer is an HP Office jet pro 8610. I was attempting to
My printer is an HP Office jet pro 8610. I was attempting to install new cartridges and the printer said that the printhead is missing, not detected or incorrectly installed? … read more
Ryan-CTech
Ryan-CTech
Manager
176 satisfied customers
When I attempt to replace by black ink cartridge, I get a
When I attempt to replace by black ink cartridge, I get a message that the cartridge is depleted, even though I just opened the container on the third one that I attempted to use as a replacement. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have replaced the four ink cartridges, but both of our
I have replaced the four ink cartridges, but both of our computers give me the message that I need to replace the cartridges. When I initially replaced the cartridges I got the message on our computer… read more
Josh
Josh
It Support Specialist
Associate Degree
7,313 satisfied customers
I have a HP Office jet Pro 8610. Recently I have used very
I have a HP Office jet Pro 8610. Recently I have used very satisfactorily some recycled print cartridges. Now I am trying to replace all 4 (black and 3 color) with brand new HP cartridges. My printer … read more
Robert M.
Robert M.
Bachelor's Degree
3,562 satisfied customers
I replaced a black ink cartridge, but the machine is saying
I replaced a black ink cartridge, but the machine is saying "depleted cartridges must be replaced tor resume printing." Am I missing something? … read more
Nathan
Nathan
Engineer
Bachelors of Science
32,722 satisfied customers
I only want to make black and copies but the printer keeps
I only want to make black and white copies but the printer keeps running out of the color cartridges, why? … read more
Nathan
Nathan
Engineer
Bachelors of Science
32,722 satisfied customers
I have a HP office jet printer. I want to print in black
I have a HP office jet printer. I want to print in black only and the unit says my color ink (yellow) is empty. I seldom use color. How can I print in black only when I want to. I have removed all col… read more
Robert M.
Robert M.
Bachelor's Degree
3,562 satisfied customers
My printer is an HP Officejet Pro 8610 and keeps saying
My printer is an HP Officejet Pro 8610 and keeps saying error status..cannot print … read more
Dustin
Dustin
Support Technician
8,066 satisfied customers
I just installed a HP Officejet Pro 8620 and would like to
I just installed a HP Officejet Pro 8620 and would like to know how I switch between color printing and black only printing. I want to avoid that when I print in black, I am using the color cartridges… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I have an HP OfficeJet Pro 8600. There was a notice on the
I have an HP OfficeJet Pro 8600. There was a notice on the screen that the black cartridge that came w/the machine was out of ink. I purchased an HP Officejet 950XL, CN045A at Office Depot. When I ins… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I replaced the black toner (Q3960A) in my HP 2840 with a new
I replaced the black toner (Q3960A) in my HP 2840 with a new unit. The screen says "Replace supply, using black only" I've tried another new black print cartridge, same thing. I tried turning the unit… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,086 satisfied customers
I have a HP Officejet Pro L7680 AiO. I have the settings for
I have a HP Officejet Pro L7680 AiO. I have the settings for black/grayscale. Yet, I am unable to print unless I replace the color cartridges, which is costly and makes absolutely no sense since I am … read more
Printer Answerman
Printer Answerman
Electronic Technical Support Specialist
Bachelor's Degree
8,994 satisfied customers
Hi 3310 printer has ink / prints in only green & yellow /
Hi 3310 printer has ink / prints in only green & yellow / alignment fails repeatedly even after cleaning printhead and removing and cleaning all cartridges ( HP brand). Correct paper is loaded. Is thi… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an HP OfficeJet/ Pro Wireless 6500 E709n series printer.
I have an HP OfficeJet/ Pro Wireless 6500 E709n series printer. When receiving the message replace individual color cartridges I did so (purchasing 920 cartridges at Staples) and now get the message "… read more
NeOh
NeOh
Software Engineer
Bachelor's Degree
682 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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