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My canon printer will not respond to scanning. Pixma MG2560.

Customer Question
My canon printer will...

My canon printer will not respond to scanning

Technician's Assistant: What canon model do you have?

Pixma MG2560

Technician's Assistant: How long has this been going on with your canon printer?

Have tried to scan over the last couple of days. It has happened one before, and I cannot remember what happened to make it work

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so, except this is really annoying because I have to scan and send documents today

Submitted: 8 months ago.Category: Printers
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Answered in 13 hours by:
12/4/2017
Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you still able to print to the printer?

Please let me know

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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