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Doesn't print black only faint lines and i have changed the…

Customer Question
Doesn't print black only...

Doesn't print black only faint lines and i have changed the ink twice

Technician's Assistant: What's the model of your printer?

Xp 410

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes and no error messages

Submitted: 7 months ago.Category: Printers
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Answered in 5 hours by:
12/4/2017
Technician: Russell H., Printer and Office Tech replied 7 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,743
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

I think you should try a certain cleaning procedure that I have found effective, first.

In outline:
1. Clean the (black) printhead. (Not manually, which can ruin it, but by the automated function 'Cleaning' under Setup or Settings, then under Maintenance, on the printer... or in the printer's software, in Printer Preferences, under the Maintenance tab.)
2. Wait 1/2 hour to several hours or overnight, leaving the printer On but unused (no print jobs, etc.)
This allows waste ink to soak into the printhead and hopefully dissolve dried ink etc.
3. Clean the printhead a second time.
4. Wait again (as in step 2 above) for 1/2 hr. to several hrs., printer On but unused.
5. Clean the printhead a third time.
Then test whether black ink is showing up at all in prints at this point. If it is, even faintly, then repeating this procedure will (eventually, at the cost of a certain amount of ink wasted in the process) clear up the clogged printhead.

After that fails, if it does fail, what you need to do is to decide whether replacing the printhead (which will cost something considerable, more than you would think usually) is better, given the printer's age, or whether it would be more preferable for you to replace the printer altogether with a new one (and hopefully recycle the old printer, always a good idea.)

So try the triple-cleaning-with-wait-times that I recommended, and get back to me if it doesn't work for you (so I can advise you further...)... or if it does help (- I always like to hear that something I recommended has worked!)

- If there is anything lacking in this answer, please " Reply To Expert " letting me know, and I will try to improve upon my answer.
- If this is the Answer that helps with the issue, then rating my Answer positively would be appreciated.

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Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,743
12,743 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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