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Although all of my cartridges are full, my printer will only…

Customer Question
Although all of my...

Although all of my cartridges are full, my printer will only print in black

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

HOW DO YOU DO THAT?

Technician's Assistant: The Printer Technician will be able to walk you through that. Have you tried wiping down the metal contacts on your printer and cartridges?

YES

Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 45 minutes by:
12/3/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the make and model number of your printer?

May I know the operating system you are using? Is it Windows 10?

Are you able to copy like Xerox without using the computer?

Thank you.

Shefin

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Customer reply replied 7 months ago
Please cancel my order and do not charge my acct
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

Please contact our customer support to get a refund. You can contact them from the link below.

ww2.justanswer.com/help

Thank you.

Shefin

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

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Russell H.

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11+ yrs experience, inkjets & lasers, from huge to portable

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