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How do i get the print button on the screen. Mg5300. I just…

Customer Question
How do i get...

How do i get the print button on the screen

Technician's Assistant: What's the brand and model of your printer?

Mg5300

Technician's Assistant: How long has this been going on with your printer?

I just moved it from one house to another it worked in the old house

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
12/3/2017
Technician: Kamil Anwar, Technician replied 9 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Technician: Kamil Anwar, Technician replied 9 months ago

What happens if you press the CTRL P keys does it brings up print dialog?

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Customer reply replied 9 months ago
I dont want the orint on the computer screen I want the print choice on the printerscreen
Technician: Kamil Anwar, Technician replied 9 months ago

Can you explain the scenario?

Prints are sent from computer to the printer.

Copies and Scans can be done from the printer/

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Customer reply replied 9 months ago
I keep getting the message "printer not tresponding
Technician: Kamil Anwar, Technician replied 9 months ago

You get this message when you send a print from your computer?

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Technician: Kamil Anwar, Technician replied 9 months ago

So the printer' isnt connected to the computer.

Is it hooked up via usb or a wireless connection?

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Customer reply replied 9 months ago
Wireless
Technician: Kamil Anwar, Technician replied 9 months ago

so after moving to this other house, did you reconnect printer to the wireless router?

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Customer reply replied 9 months ago
No
Technician: Kamil Anwar, Technician replied 9 months ago

Well you need to reconnect it which is why it isnt working. Can you do that now through the setup option on the printer?

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Customer reply replied 9 months ago
How do I do that
Technician: Kamil Anwar, Technician replied 9 months ago

On the printer screen, do you see anything like Settings or Setup -> Connectivity/Wireless?

If not, list me all the options you see on the printer's screen (use arrows) to get all the options.

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Customer reply replied 9 months ago
I believe it's now connected the blue symbol is lit
Technician: Kamil Anwar, Technician replied 9 months ago

Now on your computer, see if you can print?

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Technician: Kamil Anwar, Technician replied 9 months ago

I don't know if its connected or not, but it would have been connected if you entered the network password ***** not and the blugh light is lit it isnt connected

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Customer reply replied 9 months ago
But there is a yellow triangle next to it that's lit
Technician: Kamil Anwar, Technician replied 9 months ago

So its not connected.

Did it ask you for a password ***** you were connecting it?

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Customer reply replied 9 months ago
It says to press the wps button what is that
Technician: Kamil Anwar, Technician replied 9 months ago

The WPS button is on your internet router

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Customer reply replied 9 months ago
I do not see a button like that
Technician: Kamil Anwar, Technician replied 9 months ago

what is the model # of your router?

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Customer reply replied 9 months ago
There is a wps PIN number 81560876
Technician: Kamil Anwar, Technician replied 9 months ago

You can use the PIN method or WPS button method

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Customer reply replied 9 months ago
How do I use the PIN number
Technician: Kamil Anwar, Technician replied 9 months ago

on the printer select the wps pin method and then use the wps pin given by the router

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Customer reply replied 9 months ago
Ii says set the pin below to the access point within ten minutes
Technician: Kamil Anwar, Technician replied 9 months ago

Yes, please use the pin. Do as it says.

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Customer reply replied 9 months ago
How do I set the pin to the access point
Technician: Kamil Anwar, Technician replied 9 months ago

You will need to login to the router, did you get this pin from the printer?

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Customer reply replied 9 months ago
How do I login the router
Technician: Kamil Anwar, Technician replied 9 months ago

This is going to be complicated. Do you want to do a remote session?

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Customer reply replied 9 months ago
No i think i will get someone to do it for me
Thank you you have been very very helpful
Iwill sign off
Technician: Kamil Anwar, Technician replied 9 months ago

Welcome.

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