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Printer is saying offline cant get to connect to laptop

Customer Question
Printer is saying offline...

Printer is saying offline cant get to connect to laptop worked fine 3 days ago

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Havent just got printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Printers
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Answered in 12 minutes by:
12/3/2017
Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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