Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printer will not print items from computer- HP product

Customer Question
Printer will not print...

Printer will not print items from computer- HP product HPENVY 7640

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Recently

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes, AT&T advised the service connections are good.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 16 hours by:
12/3/2017
Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,959
Experience: 5+ years as Tech
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Printers Question
Customer reply replied 7 months ago
Problem resolved.
Technician: Josh, Technician replied 7 months ago

Okay, thank you.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a HPEnvy 7640 and I am unable to print pictures. They
I have a HPEnvy 7640 and I am unable to print pictures. They will print on paper but not on the photo paper. … read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
6 satisfied customers
My hp ENVY 7640 Series wireless printer won't print. I just
my hp ENVY 7640 Series wireless printer won't print. I just got Atlantic Broadband Internet service in my home. please help me get my printer printing … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
HP 7640 wireless printer lose wireless connection. Hp envy.
Just started today. Other clients that I work with are also having the same problem … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
My printer won't print several pages - i.e., airline
My printer won't print several pages - i.e., airline reservation - prints only headings. Also, it asks for realignment; reports it was poor, suggests I clean the ink cartridge, but I don't know how. … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
I have the Envy 7640 and The document feeder won't pick up
I have the Envy 7640 and The document feeder won't pick up the original … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Printer won't print - message says "printer is in error
Printer won't print - message says "printer is in error state". … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Photo tray on my hpenvy 7640 printer is blocked. how does
photo tray on my hpenvy 7640 printer is blocked. how does one unblock it? thankyou … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
It needs new ink; i have the cartridges, but i don't know
it needs new ink; i have the cartridges, but i don't know how to insert them. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Why isn't my printer printing. Hpenvoy. Pc. Just tried to
why isn't my printer printing JA: What's the exact make and model of your printer, and can you guesstimate how old it is? Customer: hpenvoy JA: What kind of computer are you printing from (Mac or PC)?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My printer, Envy 7640 will not come on line. I have run
My printer, Envy 7640 will not come on line. I have run through the helping information on the printer, but it still won't come on line. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I can't figure out how to remove and reinstall my new HP
I can't figure out how to remove and reinstall my new HP Envy 7640 rpinter (It is connected to the wrong network zcnI need to rest it). … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
My HP ENVY 7640 e-All-in-One Printer series stopped
My HP ENVY 7640 e-All-in-One Printer series stopped printing … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I'd like to know why the HPEnvy 7640 does not print in color
I'd like to know why the HPEnvy 7640 does not print in color after the new color cartridge was installed? … read more
Sean T
Sean T
IT Techncian
High School or GED
9 satisfied customers
I cannot print from my Galaxy S6 phone, 3 years, Laptop,
I cannot print from my Galaxy S6 phone JA: How old is the phone? Customer: 3 years JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running? Customer: La… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I bought new HP ENVY 7640 coupled mos.ago. Went through set
Hi. I bought new HP ENVY 7640 coupled mos.ago. Went through set up. Been printing, but few problems. We\hen go into HP Support it does not recognize, but still recognizes old 7r520 … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
How can I set up my HPEnvy 7640 printer to scan into my
How can I set up my HPEnvy 7640 printer to scan into my iMac. Right now I either have my computer on-line or my printer hooked to my iMac but they are not on at the same time. If I want to print I hav… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Recently changed the ink cartridges in my printer (HP ENVY
recently changed the ink cartridges in my printer (HP ENVY 7640 all in one) printer now refuses to print...fax mode appears on screen followed by "printer fails to respond" … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a hp envy 7640 e-aio printer. I have been trying to
I have a hp envy 7640 e-aio printer bundle. I have been trying to print from my phone they keep asking for a password & I cannot find it in my paperwork. how can I find out the password?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x