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I delete my printer by accident. It was copy 2 so now it has…

Customer Question
I delete my printer...

I delete my printer by accident. It was copy 2 so now it has reverted back to copy 1. I need copy 2.

Technician's Assistant: What's the brand and model of your printer?

Brother J435W

Technician's Assistant: How long has this been going on with your J435W?

It just happened today.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't understand. I know nothing about computers

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
12/3/2017
Technician: Kamil Anwar, Technician replied 9 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Technician: Kamil Anwar, Technician replied 9 months ago

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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