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My copier will not print what I want. My HP copier will not…

Customer Question
My copier will not...

My copier will not print what I want.

Technician's Assistant: What's the brand and model of your printer?

My HP copier will not print what I want and will print something old and continue to print the he old stuff without stopping.

Technician's Assistant: How long has this been going on with your printer?

HP Envy 5640/5660e all in one series.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I did not up date anything on the computer and took it to Office depot the store I got it from at least twice and this the 2 nd copier.

Submitted: 7 months ago.Category: Printers
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Answered in 1 day by:
12/4/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,179
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to print?

Please let me know

Thank you

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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