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I have 2 pages never scheduled for the printer, but having…

Customer Question
I have 2 pages...

I have 2 pages never scheduled for the printer, but having "sat" on top of it, now caught in the space where the printed page usually comes out. REALLY STUCK! What do I do?

Technician's Assistant: What's the brand and model of your printer?

Have 2 pages stuck in the area where he printing comes out. These pages had been sitting atop the printer and somehow got caught. What do I do?

Technician's Assistant: The Printer Technician will be able to walk you through that. How long has this been going on with your printer?

Papers stuck for 3 days now.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Sorry. Don't know!

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I really need someone to tell me how to open areas of the printer so that I can retrieve the papers. Really inept in all of this; so instructions need to be simple and slow.

Submitted: 7 months ago.Category: Printers
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Answered in 23 hours by:
12/3/2017
Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,965
Experience: 5+ years as Tech
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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Working as tech support specialist with a worldwide computer manufacturer.

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11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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