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A recurring problem.....my HP OfficeJet 6500A Plus is

Customer Question
A recurring problem.....my HP...

A recurring problem.....my HP OfficeJet 6500A Plus is printing some blank pages (not all jobs are blank) OS is WIN 8.1 machine is Dell 6400 laptop.

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

Thanks for your advice....I will try again....at least 4 times......CSL

Technician's Assistant: Have you tried wiping down the metal contacts on your printer and cartridges?

NO....my past use of PCs since the early 80s was to not contaminate the machines with physical prowness.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Don't you want me to proceed with the printer self cleaning first???

Submitted: 7 months ago.Category: Printers
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Answered in 2 days by:
12/5/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,603
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
Machine fixed......Bye.
Technician: Harry, Engineer replied 7 months ago

Okay, thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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