Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am able to print in black and only/color will not

Customer Question
Good morning. I...

Good morning. I am able to print in black and white only/color will not print/have Epson ET 2550

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

Not sure how to do that...on the printer itself or from my computer?

Technician's Assistant: The Printer Technician will be able to walk you through that. Have you tried wiping down the metal contacts on your printer and cartridges?

Not sure how to do that

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
12/2/2017
Technician: Syseng, Engineer replied 7 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,822
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Clean the print heads/nozzles should resolve the issue you describe. Please click the link below and follow the instructions on the web page that appears to clean the print heads and run the cleaning at least 5 times then test to see if the issue is resolved:

click here

Please let me know if you need assistance with any of the steps.

Thanks,

David.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Syseng Your Own Question
Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,822
7,822 Satisfied Customers
Experience: Microsoft Certified with over 17 years experience in system integration and development

Syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My ET-2550 doesn't seem to realize it's picked up a paper
My ET-2550 doesn't seem to realize it's picked up a paper and keeps trying to load another - … read more
Harry
Harry
2,032 satisfied customers
My ET-2550 dosent print. Epson ET-2550 tank It was printing
Epson ET-2550 tank It was printing for 2 full tears, I check the ink level and its full … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
We are trying to refill the blue and black ink and the wells
We are trying to refill the blue and black ink and the wells are full but the ink is not coming out on the printed pages. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
My epson-ET-2550 printer stopped printing. Apple I-mac 27in
Apple I-mac 27in home computer but the printer has worked … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Printer seems print but there is no BW or color printing on
printer seems print but there is no BW or color printing on page ... no print at all … read more
Harry
Harry
2,032 satisfied customers
My Epson ET-4550 will not print color even though all the
My Epson ET-4550 will not print color even though all the ink tanks are full. the black printing is good. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have an Epson ET-2550 bought 2016-09-02. It does not print
I have an Epson ET-2550 bought 2016-09-02. It does not print black properly. I have used clean printer function several times. I only works for 2-3 sheets and problem is back again. It has gotten wors… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
497 satisfied customers
My Epson ET-2550 wont print color or Black. HP Windows 7.
My Epson ET-2550 wont print color or Black JA: What kind of computer or device are you printing from? Customer: HP Windows 7 JA: How long has this been going on with your ET-2550? Customer: just start… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I can't find the page for my Epson ET2550 utility. I need to
I can't find the page for my Epson ET2550 utility. I need to clean the nozzles. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
It says it is not connect oto system also I have not
it says it is not connect oto system also I have not changedthe ink not sure of the problem. ER-2550 printer … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My ET-2550 is not printing color graphics correctly. I have
My ET-2550 is not printing color graphics correctly. I have cleaned the heads and the ink levels are good. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
497 satisfied customers
There are blank lines across the printing - Epson ET-2550
There are blank lines across the printing - Epson ET-2550 and I don't have a manual. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
497 satisfied customers
I can't print, I have an Epson ET-2550. My computer shows I
I can't print, I have an Epson ET-2550. My computer shows I have 9 items in the queqe. Help-worked fine, then suddenly stopped. I have unplugged, moved the arrrows everywhere, gone into settings but c… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
My Epson ET-2550 prints light lines thru dark backgrounds,
My Epson ET-2550 prints light lines thru dark backgrounds, making it no good for printing photos … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
Have had my ET-2550 which has missing spots in black ink
have had my ET-2550 which has white missing spots in black ink printing. I have run head cleaner numerous times. have let set in off position a few times then run head cleaner. Nothing seems to get ri… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Epson ET 2550 won't print after refilling reservoirs. It's
Epson ET 2550 won't print after refilling reservoirs. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Epson ET-2550 Ecotan 01343920446purchased June 2016. Will
Epson ET-2550 Ecotan 01343920446purchased June 2016. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My printer doesn't print color pictures right. they are
My printer doesn't print color pictures right. they are shaded in green and blue. black printing is fine. the ink supple is full. … read more
Joseph Varner
Joseph Varner
Bachelors of Science
51 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x