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About half sheet of paper inside printer. code 5100. Makes a…

Customer Question
About half sheet of...

About half sheet of paper inside printer. code 5100

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes makes a noise

Technician's Assistant: When did you last update the printer driver software?

Just started using this printer and I think there was an update when I started it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

MX532 was printing a mail merge. ran out of paper and when I put more paper in input tray the printer grabbed more than one sheet. I managed to remove the bottom sheets but the top one would not come out and tore in half. The other half is inside the printer. I trried turning off and restarting and I thinik it just crumpled it inside. I cannot see paper

Submitted: 7 months ago.Category: Printers
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Answered in 2 days by:
12/5/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,631
Experience: IT at Justanswer
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