Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a dell computer and when I added the updates, my

Customer Question
I have a dell...

I have a dell computer and when I added the updates, my printer quit working and my ability to connect to citrix stopped. The trouble shooting of my HP Envy 7645 says I have a 2.0 device and now need a 3.0. what are they talking about?

Technician's Assistant: Which Citrix product do you have?

ESummit

Technician's Assistant: What have you tried so far with your Citrix software?

After I verify with Duo, it disappears

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

What does it mean that my envy now needs a 3.0 device, it was printing just fine until the upgrades were sent, Im pissed!

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 days by:
12/5/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,570
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Can't get it to connect to computer. Linksys. Just about
every thing had been working fine but periodicly we have a microsecond power outage and it messes things up. up to now I've been able to get things fixed but not this time… read more
Moses C
Moses C
Bsc
752 satisfied customers
I have an HP Envy 7645 printer. Recently HP downloaded an
I have an HP Envy 7645 printer. Recently HP downloaded an update and since that time the fax machine doesn't function. I've checked all connections including the phone line and all are in place and se… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Fax memory filled hp envy 7645, HP envy 7645, just started,
fax memory filled hp envy 7645 JA: What's the brand and model of your printer? Customer: HP envy 7645 JA: How long has this been going on with your printer? Customer: just started JA: When did you las… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Printer quit working this morning and some updates were sent
printer quit working this morning and some updates were sent out or something … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
23 satisfied customers
My HP Officejet 5610 keeps getting an error message 'devise
My HP Officejet 5610 keeps getting an error message 'devise might not work with USB 3.0' I have been using this printer with my HP pavillion CG6J4JI and windows 10 for over a year and this problem jus… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My printer defaults to two-sided print unless I void that
My printer defaults to two-sided print unless I void that command … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I was away for a few days and when I returned, I could not
I was away for a few days and when I returned, I could not get the printer online. It is a Hewlett Packard ENVY 7645 series. I uninstalled the printer but I can't wake it up to reinstall. What do I do… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Something happened and my printer will not connect to my
Something happened and my printer will not connect to my computer. It shows wifi is on. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I can not get my printer on line it says that the printer is
I can not get my printer on line it says that the printer is shut off but it is not I upgraded my new computer yesterday when I shut it off now it says my printer is offline … read more
Benjamin Nichols
Benjamin Nichols
Computer Systems Administrator
Bachelors of Science
19 satisfied customers
I have a new Envy 7645. There is nothing in the printer
I have a new Envy 7645. There is nothing in the printer queue. I've reset the spooler. When I go to print it tells me I have to wait for documents to finish printing. I can't figure out how to clear t… read more
Emanuel Flores
Emanuel Flores
Associates Degree
80 satisfied customers
Brand new Envy 7645 will only print the top of the page, HP
brand new Envy 7645 will only print the top of the page … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I need to talk with a tech about set up problems, New. HP
Wireless works on start up of this brand new computer out of the box. We can't get the printer to work other wise, hardwired … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I just got an iMac and am trying to print on my Canon MF4700
I just got an iMac and am trying to print on my Canon MF4700 but it won't print and I believe I installed a driver properly since my iMac lists the computer and when I hit print, it says it's printing… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a HP Envy 5540 printer and a HP 175X HP Jet Direct
I have a HP Envy 5540 printer and a HP 175X HP Jet Direct print server. I can not get a TEST PAGE to print to the printer so that I can see the configuration of the Jet Direct. Is there something I ne… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
HP 8610 stopped working. One of the cartridges was indicated
HP 8610 stopped working. One of the cartridges was indicated as having a problem. Tried removing and reinserting. No luck. Tried removing all and reinserting. No luck. Now I can't get any of them back… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have an HP EVNY 7645 I am not able to do internet
I have an HP EVNY 7645 I am not able to do internet printing. I have only have this printer for 6 weeks. what can I do… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I am having a problem with my HP LaserJet 600A all-in-one printer.
I am having a problem with my HP LaserJet 600A all-in-one printer. I am continuing to get an error message (mismatched paper size) but the paper loaded in the computer is the correct size and it appea… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have switched computors. When I try to print nothing happens.
I have switched computors. When I try to print nothing happens. In the control panel I click on my printer and it shows an error and needs trouble shooting. On completion of trouble shooting, it says … read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x