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We have two HL-L6300DW printers for one year now. both are…

Customer Question
We have two HL-L6300DW...

We have two HL-L6300DW printers for one year now. both are creasing the first sheets of a print job

Technician's Assistant: What kind of computer or device are you printing from?

PC network

Technician's Assistant: How long has this been going on with your HL-L6300DW?

Three months

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not sure how to do this

Submitted: 8 months ago.Category: Printers
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Answered in 2 days by:
12/4/2017
Technician: jeffreybongers, Engineer replied 8 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,031
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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Customer reply replied 8 months ago
Not now. Thanks
Technician: jeffreybongers, Engineer replied 8 months ago

Understood.

Is there anything else I can assist you with?

Kind regards,

Jeff

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jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,031
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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