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My brother dcp8150 keeps jamming I'm trying to pring a

Customer Question
Hi my brother dcp8150...

Hi my brother dcp8150 keeps jamming I'm trying to pring a newsletter and it jams on duplex mode

Technician's Assistant: What kind of computer or device are you printing from?

Hp laptop

Technician's Assistant: How long has this been going on with your DCP8150?

Started on Sunday having trouble 2 days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not sure it's the churches machine

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Is there a way to clean it or something

Submitted: 8 months ago.Category: Printers
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Answered in 1 day by:
12/2/2017
Technician: Sudipto, Engineer replied 8 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,155
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 8 months ago

Do you face this problem only while double sided printing?

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Customer reply replied 8 months ago
No does not matter duplex or single
Customer reply replied 8 months ago
Im
Customer reply replied 8 months ago
I'm not at the printet
Customer reply replied 8 months ago
Printer
Technician: Sudipto, Engineer replied 8 months ago

OK

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Technician: Sudipto, Engineer replied 8 months ago

OK, open the back cover and duplex tray from the printer then, clean the rollers which you can see with a damp lint free cloth and check the result, after that let me know how it goes for you?

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Customer reply replied 8 months ago
OK thanks I'll try that tomorrow
Technician: Sudipto, Engineer replied 8 months ago

OK, if you face the same problem then, check the paper settings on your computer, like paper type etc. and if they are correct then, the rollers assembly can be defective and you have to replace them from any repair shop.

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