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I am having trouble printing from my lap top. It was working…

Customer Question
Hi there, I am...

Hi there, I am having trouble printing from my lap top. It was working up until a few days ago but I have since changed from Telstra Wi Fi Connection to Optus Wi Fi Connection as in a dongle. I am wondering if this may be the cause of it all. Thank You.

Technician's Assistant: What's the brand and model of your printer?

Epson Stylus Office BX305FW Plus / WorkForce.435

Technician's Assistant: How long has this been going on with your Stylus?

Only a few days. I am wondering if I have accidentally deleted the Printer from my settings?

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Oh gosh, not sure

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Only that I am an older person and I am hoping I don't sound too dumb :)

Submitted: 7 months ago.Category: Printers
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Answered in 14 hours by:
12/2/2017
Technician: Syseng, Engineer replied 7 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,840
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is***** apologies for the delay.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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