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Error code E225-0002 also will not make a copy. Keeps saying…

Customer Question
Error code E225-0002 also...

Error code E225-0002 also will not make a copy. Keeps saying to turn on Main Power Button

Technician's Assistant: Is your device displaying the error message even after restarting it?

Yes

Technician's Assistant: When did the error message first appear?

Yesterday

Technician's Assistant: Anything else you want the Office Expert to know before I connect you?

When it first turns on after a restart it states "if the control panel is open, please close it."

Submitted: 7 months ago.Category: Printers
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Answered in 3 days by:
12/5/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,626
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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