Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I bought a new iMac and the Brother print info did not

Customer Question
I bought a new...

I bought a new iMac and the Brother print info did not transfer. I have used the install disc and after I open it and click on the printer number, it goes to the selection for the hook up and I click on the direct from printer to the iMac and click next and nothing happens. Usually the install "screen" disappears .

Technician's Assistant: How are you connecting to your Brother printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

Don't remember

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
12/1/2017
Technician: Ashik, Technician replied 7 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,356
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is the model of your printer ?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I think I am out of my depth but I am trying to hook up my
I think I am out of my depth but I am trying to hook up my brothers hl227odw to my iMac, can it work? I don't have the original cd … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Brother MFC-J415W that I bought in 2011. I have
I have a Brother MFC-J415W that I bought in 2011. I have just installed the latest Windows 10 operating system and now the printer does not work. I tried to download the latest drivers from Brother an… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My computer doesn't recognise my DCP-150C as a printer - it
My computer doesn't recognise my DCP-150C as a printer - it installs drivers as if it is a disc drive … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
43x Printer How do I print photos on 5 X 7 photo paper,
43x Printer How do I print photos on 5 X 7 photo paper … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
The printer is set up. We pout the disc in and nothing
the printer is set up. We pout the disc in and nothing appears on the screen and the printer is not recognised … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have recently purchased a new Imac, and using the Bootcamp
Hi - I have recently purchased a new Imac, and using the Bootcamp facility I have also installed Windows 10 on the hard drive. I have a Brother MFC 7860DW printer for which I have downloaded the drive… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
It will not connect. I have fought this printer since the
It will not connect. I have fought this printer since the day I bought it: Canon 7720 … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My computer (Apple) claims the printer is not on. The
My computer (Apple) claims the printer is not on. The printer is on and I have disconnected and reconnected all plugs. The printer works; it just isnt' hook up to my Imac.… read more
Ashik
Ashik
Technician
12,356 satisfied customers
I have a black and white all-in-one Brother printer. Very often
I have a black and white all-in-one Brother printer. Very often it will lose connection to the computer and I will have to remove the usb cable and insert it into another usb port to get it to work ag… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
MY COMPUTER WAS MOVED AND NOW Y PRINTER WONT WORK IT IS A
MY COMPUTER WAS MOVED AND NOW Y PRINTER WONT WORK IT IS A BROTHER 2170W AND WHEN I LOOK AT THE CONTROL PANEL FOR PRINTERS IT SAYS IT IS OFF LINE EVEN THO I THINK IT WAS PLUGGED IN CDORRECTLY I HAVE AN… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I have a Brother HL 4040CN. It was running on a network just
I have a Brother HL 4040CN. It was running on a network just fine. I moved the hub and want to attach the printer to a local computer. I created a new local printer with no problem, and my computer se… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
My Hewlett Packard Desk Jet 812C (very old) printer will not
My Hewlett Packard Desk Jet 812C (very old) printer will not stop printing random letters etc. mainly across the top of the sheet of paper, although this morning it printed a picture of my grandson fr… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I just bought 2 Brother printers at the insistence of our IT
I just bought 2 Brother printers at the insistence of our IT tech support for our home. THe 9320 is hooked up wirelessly through our network (Airport) and is used on 2nd floor of our home for our 2 PC… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I just purchased a Brother Laser Printer HL-5370DW I am trying
I just purchased a Brother Laser Printer HL-5370DW I am trying to setup the wireless network to get this to work. I have a router and have all the settings. I have a HP wireless printer currently inst… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
HEY, i just got a connection cord to connect my older
HEY, i just got a connection cord to connect my older 697c printer to my SR5450F computer. It is all hooked up by connection lines. I have an old 697c installation disc.. What do i do next ??… read more
Louie
Louie
Senior Technician
Associate Degree
1,447 satisfied customers
My new HL-2140 disk on my iMac refuses to come out of the slot
My new HL-2140 disk on my iMac refuses to come out of the slot for four days at a time. I can make my new Brother 2140 machine spin nicely, but it refuses to download whatever info is on the disk. Mea… read more
Tech Support
Tech Support
Technical Services Consultant
Associate Degree
174 satisfied customers
DCP-7030 attached to 2008 iMac 3.6 Ghz with latest drivers
DCP-7030 attached to 2008 iMac 3.06 Ghz with latest drivers installed from Brother website. Problem is that the printer goes offline when in sleep mode. and a restart of the iMac is required to cure t… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Over the years I have bought several Epson printers. Obviously,
Over the years I have bought several Epson printers. Obviously, I have been satisfied with the successive products but I now have a mystery on which you may be able to help. This note is being prepare… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x