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I am having trouble trying to fax with my HP Office Pro 8620…

Customer Question
I am having trouble...

I am having trouble trying to fax with my HP Office Pro 8620 all in one printer. I feel like the problem my be in the pad where I enter info. It will not give me a dial pad to dial unless I turn it off and back on. Then it dials but sounds funny and the call rings but it never gets answered. No matter what number I dial Any suggestions?

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Yes

Technician's Assistant: When did this fax issue begin?

Off and on the past couple weeks and now it wont clear out at all

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Im super busy doing medicare enrollments and the season ends on 12/7 so itis a mad dash to the end and I really need to be able to use my fax

Submitted: 7 months ago.Category: Printers
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Answered in 3 days by:
12/5/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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