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I have just changed the black ink on my xp245 for the first…

Customer Question
I have just changed...

I have just changed the black ink on my xp245 for the first time now its not printing (in black)

Technician's Assistant: What's the model of your printer?

It has accepted the cartridge and the low ink lights is not flashing, I have turned it on and off and made 20 attempts to print

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Have trouble shooted, no errors

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanks

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/1/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,274
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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