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I just bought canon t6020 printer to be able to print stuff…

Customer Question
I just bought canon...

I just bought canon t6020 printer to be able to print stuff from my iPad, as I do not own a pc. Everything was going great with the setup until I got to the part to register my printer. I keep getting a message that this printer is already registered. Can this be fixed so I am able to print with this printer, or am I going to have to return it? PLEASE HELP

Technician's Assistant: How are you connecting to your T6020: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I just bought the printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just what I originally typed in first message

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/1/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,275
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

You can skip the registration and then use the printer

Let me know how you go doinf this please

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Customer reply replied 7 months ago
I am so confused right now
Technician: Richard, Technician replied 7 months ago

Can you tell me please what is confusing you?

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Customer reply replied 7 months ago
Ok, so I just paid money to get help from you. Can you tell me what it means that my printer is already registered? Was it previously owned? Will I be able to get this printer connected and working if it has already been registered? If I pay the money to have you connect, can you fix this problem?
Customer reply replied 7 months ago
Hello???
Customer reply replied 7 months ago
Is anyone there???
Technician: Richard, Technician replied 7 months ago

It means you have already registered it, you may have inadvertently done this, but you can now skip it and try to use the printer.

Let me know how you go doing this please.

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Customer reply replied 7 months ago
I tried using it and it won't work. If I pay the money to connect you, can you fix this for me, Richard? I am really tired and want to get this fixed and go to bed.
Technician: Richard, Technician replied 7 months ago

Can you tell me please what exactly happens when you try to use the printer?

Where you able to complete the setup?

What error do you receive?

Please let me know

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Customer reply replied 7 months ago
Can you send me the secure connect thing again? I want to set up from my iPad, nt my phone
Technician: Richard, Technician replied 7 months ago

I am unable to send it sorry, you need to request it to me please

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Customer reply replied 7 months ago
everything is going to my phone
Customer reply replied 7 months ago
Why can’t I ask to you from my iPad??
Customer reply replied 7 months ago
Talk not ask, sorry
Technician: Richard, Technician replied 7 months ago

You can, you can go to this site also on your iPad. You go to www.justanswer.com and sign into your account there

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Customer reply replied 7 months ago
Oh, ok. Going now. Thank you
Technician: Richard, Technician replied 7 months ago

thanks

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Customer reply replied 7 months ago
I finally figured it out!! Yayyy
Customer reply replied 7 months ago
Ok, so how can you help me get this stupid printer working?
Technician: Richard, Technician replied 7 months ago

Ok, what is the actual issue you have when you try to print? What did you see after the registration?

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Customer reply replied 7 months ago
I keep getting message on the printer to follow instructions on smartphone to establish connection to register printer. The printer won’t connect with my device until this step has been completed. I followed ALL instructions, but keep getting msg that printer is already registered. I tried to go ahead and print bc I thought all was ok since it was showing registered, however, I can’t print bc error msg stating there is no connection
Technician: Richard, Technician replied 7 months ago

Thanks

Have you connected the printer to your wireless network yet?

Please let me know

Thank you

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Customer reply replied 7 months ago
Can I pay the money to have you fix it by connecting to my device?
Customer reply replied 7 months ago
If it can be fixed....
Technician: Richard, Technician replied 7 months ago

Thanks

now go to the app store and install the app Canon PRINT Inkjet/SELPHY

Once installed open it and let it locate your printer.

Let me know when you have please

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Customer reply replied 7 months ago
I did all that, TWICE
Customer reply replied 7 months ago
Do you want me to do it again.
Technician: Richard, Technician replied 7 months ago

Is the app installed?

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Customer reply replied 7 months ago
Everything goes great until I get to part to register the printer and when I tap the tab showing the only printer located, it tells me the printer is already registered and I can’t go any further.
Technician: Richard, Technician replied 7 months ago

Ok good, so now in the app, open a file and try to print it please

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Customer reply replied 7 months ago
Ok. Stand by...
Technician: Richard, Technician replied 7 months ago

thanks

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Customer reply replied 7 months ago
Ok, so it is taking me back through the connection setup process again. I just entered router pswd
Technician: Richard, Technician replied 7 months ago

ok, once done then try to print please

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Customer reply replied 7 months ago
Ok
Technician: Richard, Technician replied 7 months ago

thanks

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Technician: Richard, Technician replied 7 months ago

how did you go?

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Customer reply replied 7 months ago
I can’t do anything
Customer reply replied 7 months ago
This is so aggravating
Customer reply replied 7 months ago
I can’t even get to a prin5 option because of the message my printer is already registered
Technician: Richard, Technician replied 7 months ago

ok, but if it is connected now try to print, what then happens?

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Customer reply replied 7 months ago
I Can’t. Thanks for all your help, Richard. I am exhausted and have a 5 month old baby. I need to go to bed. I will figure this out tomorrow. I just feel like I keep spinning in circles. I don’t know how many different ways to tell you I CANNOT PRINT, IT WILL NOT LET ME GO PAST REGISTRATION. I can’t keep repeating myself over and over. So, thank you for your time, but I refuse to get anymore frustrated than I already am because I feel like you’re not listening to me. When you asked me if I had installed the app, you should have already known I had by the information I was relaying to you, because I would have never gotten a message stating the printer was already registered had I not installed the app to give me the instruction to get that far. Have a great day
Technician: Richard, Technician replied 7 months ago

Hi there

No sorry I did not see you had the app installed already, this is why I asked if you did. I am also trying to know what happens when you try to print, not register

But on the iPad hold the home and power buttons until you see an apple logo then release.

Let the iPad restart and tell me if it can then print please

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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,275
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Experience: Printer and scanner problem resolver for over 15 years

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