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My printer Canon MF4350d started getting wonky. I have had…

Customer Question
Hi- My printer Canon...

Hi- My printer Canon MF4350d started getting wonky. I have had this printer/computer for the past 8 years - no problems. Running Win 7. Recently had difficulty scanning to .pdf, but scanning and saving to .jpg works. Now when I try to print the computer only sees the printer as a FAX. I have already removed the printer, reinstalled the driver from the Canon website, then re-plugged in the printer. Nothing has helped.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

Today (as well as yesterday, the previous day, multiple times

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
12/1/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Are you able to copy like Xerox without using the computer?

Can I access your computer remotely and check the issue?

Thank you!

Shefin

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Customer reply replied 7 months ago
I fixed the problem myself. Don't need any help.
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

Glad that the issue has been resolved. if you have any issues, please be back.

Thank you.

Shefin

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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