Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer does not show the 8.5x11 print tray. Wirelessly.

Customer Question
My printer does not...

My printer does not show the 8.5x11 print tray

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Hmm...havent

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 7 months ago
update are up to date......
Customer reply replied 7 months ago
any one there??
Answered in 1 hour by:
12/1/2017
Technician: Karthik, Engineer replied 7 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Printers Question
Technician: Karthik, Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Can I have the make and model of the printer?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
It is not printing. won't pick up paper from the tray. When
Pearl: It is not printing. won't pick up paper from the tray. When I last used it just over a year ago, it would pick up paper, but not print anything. It scans just fine. … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I hCW Cannon ts 8020 printer, it is hooked to wifi, each
Pearl, I hCW Cannon ts 8020 printer, it is hooked to wifi, each time try to print it tells me output tray is retract. I have tried everyway imaginable will not print only this error message … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I am trying to print a 4x6 photo. HP#7855. I have only just
It printed my photo on 8.5 x 11 paper. It says to load the 4x6 and I have.… read more
Harry
Harry
3 satisfied customers
How to change tray 1 paper size in Savin C7570 from A4 To
How to change tray 1 paper size in Savin C7570 from A4 To letter size 8.5x11 … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Just install a new hp 7740 printer and i'm unable to locate
just install a new hp 7740 printer and i'm unable to locate where you select the tray to use, it has both a 11x17 and a 8.5x11 tray … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I used to be able to print from my work laptop to my home
I used to be able to print from my work laptop to my home brother printer but for some unknown reason I cannot do so now. When I send something to print my laptop says its out of paper when it isn't. … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
I have a pima mx922 and overtime I try to print from a card
I have a pima mx922 and overtime I try to print from a card printing software, it tries to use the upper tray. I can't even put an 8.5x11 sheet in the upper tray. How can I tell the printer to use the… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
My printer will not work, it says I have a paper jam. I
my printer will not work, it says I have a paper jam. I check it by piulling out tray. nothing in tray nor on top. I try scanner and no problem there … read more
Evan Davis
Evan Davis
Bachelors of Business Administration
15 satisfied customers
GoodmorningIm having problems losing my print dimensions
Goodmorning Im having problems losing my print dimensions when I print borderless prints, can you help me please I have a new cannon pixma pro 100 thanks… read more
Rylan Sharpe
Rylan Sharpe
IT Manager
Master\u0027s Degree
69 satisfied customers
Error message 1017 on canon pixma mx922, "paper tray empty",
Error message 1017 on canon pixma mx922, "paper tray empty", even though there is paper in the tray. This happens when sending print command from Apple devices (iPhone 6 and iPad). No error message wh… read more
Martin
Martin
Electrical engineer
Bachelor\u0027s Degree
707 satisfied customers
I PURCHASED A NEW PRINTER LAST WEEK 9workforce 545). it
I PURCHASED A NEW PRINTER LAST WEEK 9workforce 545). it works fine except for one thing, it will not print an envelope. i enter info thur word. all it does (the printer) is eject the envelope after i … read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor\u0027s Degree
705 satisfied customers
My HP Officejet 6500A is stuck on 4x6 photo size. I get paper
My HP Officejet 6500A is stuck on 4x6 photo size. I get paper size mismatch when attempting to print an 8.5x11 document from my laptop. How can I get the printer switched to printing 8.5x11 documents?… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
How do I set up 16 pages of a MS Word for Mac document to print
How do I set up 16 pages of a MS Word for Mac document to print on US legal size (8 1/2 x 14 paper with my Pixma MP620?… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
Hello, I have a printer issue. It is saying No Paper when there
Hello, I have a printer issue. It is saying No Paper when there is paper when I am trying to print envelopes and small templates like recipes… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
I recently purchased a Canon Printer--MX870 and I am having
I recently purchased a Canon Printer--MX870 and I am having a problem printing greeting cards ----every time I try the printer wants to use photo paper from the back paper tray and of course the card … read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
I have a Canon MX870. When I try to copy something I get an
I have a Canon MX870. When I try to copy something I get an Error message: "Rear Tray. There is no paper. Load tray and press OK" I am not trying to nor do I, in this instance, wish to use the rear tr… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a HP Photosmart C5580 All-in-One I cant get the printer
I have a HP Photosmart C5580 All-in-One I can't get the printer to pull in the 8.5x11 photo paper. It keeps engaging the small tray- puls up the small paper, but will not print any pictures… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
My Lexmark E322 printer is not feeding the paper loaded in
My Lexmark E322 printer is not feeding the paper loaded in the paper tray towards the back of the printer. About 75 sheets of 8.5X11 white 20 pound paper from a 500 package that was just opened and th… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x