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My printer, XP 820, is only printing in black and. I have…

Customer Question
My printer, XP 820...

My printer, XP 820, is only printing in black and white. I have cleaned the heads, and printed out the check, which seems to be perfect. WHY????

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

YES

Technician's Assistant: Have you tried wiping down the metal contacts on your printer and cartridges?

No, will this help?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have not been using my printer very frequently lately, whereas before I was using it at least twice a week to print CD's etc.,

Submitted: 8 months ago.Category: Printers
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Answered in 8 minutes by:
11/30/2017
Technician: Specialist Sean S., Computer Support Specialist replied 8 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you. What would you like resolved today? Please be as detailed as possible so I can help you the best way possible. Thanks!

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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