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When I insert my sim card to download photos, they disappear…

Customer Question
When I insert my...

When I insert my sim card to download photos, they disappear and I can never find them. Very annoying.

Technician's Assistant: What's the brand and model of your printer?

Epson XP-340

Technician's Assistant: How long has this been going on with your XP-340?

Ever since I bought it this summer.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

How do you do that

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

Will that fix the problem with downloading my photos.

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
11/30/2017
Technician: SorenX, Technician replied 7 months ago
SorenX
SorenX, Technician
Category: Printers
Satisfied Customers: 2,486
Experience: Over ten years experience troubleshooting printers.
Verified

Hi, my name is Chris!

I'm a little unclear on your issue. Are you trying to put the card into your computer and then move the photos over?

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Customer reply replied 7 months ago
No, there is a slot on the left side of the printer, where I insert my sim card. The light blights, but then I can never find where the photos have gone??
Technician: SorenX, Technician replied 7 months ago

Oh okay, I see.

Give me just a few minutes to look at some things for you.

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Technician: SorenX, Technician replied 7 months ago

Okay, thank you.

If you click on the following link it will take you to the Epson user's guide for your printer:

https://files.support.epson.com/docid/cpd5/cpd52728/index.html

In the menu on the left, you'll see where it says "Using Memory Cards with Your Product."

Expand that and you'll see the section, "Printing from a memory card." That will give you full instructions on how to print your photos.

If you have any questions on this, just let me know.

NOTE: Before leaving this page, please use the rating box at the top of the page to rate the answer at least 3 STARS or better so that I receive credit for assisting you. Just click to rate.

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SorenX
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Category: Printers
Satisfied Customers: 2,486
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Experience: Over ten years experience troubleshooting printers.

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