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My Epson WF-3540 prints ONE line faintly every 4 to 6 lines.

Customer Question
My Epson WF-3540 prints...

My Epson WF-3540 prints ONE line faintly every 4 to 6 lines. I've replaced cartridges several times with no success. What do you suggest? I'm going nuts.

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

No. How do you do that?

Technician's Assistant: The Printer Technician will be able to walk you through that. Have you tried wiping down the metal contacts on your printer and cartridges?

I have replaced the cartridges with new ones but haven't wiped either of those.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I guess not now.

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
11/30/2017
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon. My name is ***** ***** I look forward to helping you today! One moment while I review the notes.

When did this start as well?

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Customer reply replied 7 months ago
I never got through to the Secure Remote Assistance and gave up.
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Okay. Would you like to try at a later time? I'll still get an e-mail when you reply and can follow up then

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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