Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It's saying it's off line. I'm not technically smart, so I…

Customer Question
It's saying it's off...

It's saying it's off line. I'm not technically smart, so I need it to an easy fix.

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Printer Expert, I'll connect you shortly.

Id like to have someone talk me through this off line problem, please and thanks.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just that I never took any computer classes cause in my day it was paper and pen, if you get my drift?

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
11/30/2017
Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My panasonic fax/phone has stopped feeding the item to copy.
My panasonic fax/phone has stopped feeding the item to copy. It is a KX-FHD351 and I like it because it talks to me, and apparently none of the new ones do. So I'd like to get it fixed. How can I do t… read more
John Castle
John Castle
BSC in Computing Network Management and Design
206 satisfied customers
A printer error has occurred. It said power off then back on
a printer error has occurred. It said power off then back on and the same message. This happened after a paper jam and so I'm thinking I might have caused it. I'm not sure how and to what extent to op… read more
Harry
Harry
2,175 satisfied customers
The paper will not feed through the printer, and there is no
The paper will not feed through the printer, and there is no paper jam. I printed something yesterday morning, and it was fine, but in the afternoon the paper would not go through. … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
My Epson r3000 photo printer has been jaming only when I use
My Epson r3000 photo printer has been jaming only when I use larger paper 13x19" it's about 4 years old... I'm good at fixing things if I have tech information "How to" so I took off the hosing and co… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
556 satisfied customers
Brother Printer MFC-J870DW had a simple jam in the back.
Hi, Brother Printer MFC-J870DW had a simple jam in the back. Cleared, and printer says OK to resume printing. However, the printer does everything it is supposed to EXCEPT put ink on the paper! And th… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I have a canon mg7160 printer. Printing on paper is fine no
I have a canon mg7160 printer. Printing on paper is fine no problems but when I try to print on printable discs no black ink is printed on the disc resulting in poor picture quality. All colours excep… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Canon Pixma MG3500 series printer. The printer is
I have a Canon Pixma MG3500 series printer. The printer is on and working. My problem is that when I send something to the printer it just spits out a blank sheet. The print que will then say printer … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
Have black lines running from top to bottom of page when using
Have black lines running from top to bottom of page when using the feeder. Cleaned machine 5 times "cleaning the fixing unit" and cleaned the feeder 5 times manually and automatically and still have t… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
I have a PIUXMA MP160 printer. When trying to print a message
I have a PIUXMA MP160 printer. When trying to print a message out of my email it keeps showing an E sign and then says there is a paper jam - no paper appears to be jammed… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
I have an Epson Stylus Photo 1400 thats about 6 years old.
I have an Epson Stylus Photo 1400 that's about 6 years old. Not a lot of heavy usage but fairly new cartridges. The color is excellent. When I print on photo quality paper there is a black dotted line… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have a mfc 6490cw and when i scan through the doc feeder,
I have a mfc 6490cw and when i scan through the doc feeder, there is a line thru the entire page. i have cleaned everything to no avail. i don't get the line if i use the bed scanner.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I am getting a very faint line in the direction of the
I am getting a very faint line in the direction of the travel from leading edge to trailing edge of the sheet. It looks like a 1/2 point screened line and only shows up after a few hundred sheets or e… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
HP Color LaserJet 3500 printer copies with colored stripes
I have an HP Color LaserJet 3500 printer which is creating copies with 1/4" multicolored vertical stripes on both sides of the whole page. That is to say the strip is 1/4" wide and runs from top to bo… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I have a problem w/ the printhead .I followed the directions
HI , I have a problem w/ the printhead .I followed the directions and it's still not working . Also a paper got stuck and the problem started after that .… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
i was talking to a support person, had put in my 29$ got cut
i was talking to a support person, had put in my 29$ got cut off so got no help...my printer does not print---had piece of paper go in sideways so i pulled it out no wht cylinder white on left side do… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
I have error code 6A00 on my Canon Pixma MP800 and this code
I have error code 6A00 on my Canon Pixma MP800 and this code is not in the book. Could someone tell me what it is?… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
We purchased an MX340 on 9/19/10 from our local Walmart. It has been r
We purchased an MX340 on 9/19/10 from our local Walmart. It has been running great and we have been very happy with this machine. However just two days ago we have been getting an error message "Docum… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My epson artisan 725 will not print off the internet. Says
My epson artisan 725 will not print off the internet. Says printer error. I use Firefox as my internet connection. What do I have to do to be able to print a page??? Thanks… read more
lorir
lorir
Data Architect
Bachelor\u0027s Degree
10 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x