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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My printer mfc-j475dw is not printing. the information goes

Customer Question

my printer mfc-j475dw is not printing. the information goes to the queue but will not print. I checked the printer by making copies so the printer is working. Please help
JA: How are you connecting to your MFC-J475DW: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: not for a long time.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I called a number for help. (###) ###-#### I got a run around after 1/2 hour I hung up. he said I had malicious sodt ware. I ran Malware and removed items.
Submitted: 11 months ago.
Category: Printers
Expert:  Kamil Anwar replied 11 months ago.

Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you. Please allow me a moment to review your question.

Expert:  Kamil Anwar replied 11 months ago.

May i connect with you remotely to troubleshoot the issue directly?

Customer: replied 11 months ago.
Expert:  Kamil Anwar replied 11 months ago.

Operating System you are running?