Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I replaced ink cartridge on Oct. 24, 2017 because screen…

Customer Question
I replaced ink cartridge...

I replaced ink cartridge on Oct. 24, 2017 because screen read cartridge was damaged to replace with new cartridge I did so. On Nov. 18, 2017 same message appeared on screen and I have printed no more than about 30 pages.. Print screen is now reading Remove and install the indicated ink cartridge, making sure it is correctly installed.

Technician's Assistant: What's the model of your printer?

Hp Office Jet 4652

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No I'm not getting any error messages, I'm able to open the lid.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
11/30/2017
Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,724
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Are you using new/genuine hp inks, or generic/refilled cartridges?

Ask Your Own Printers Question
Customer reply replied 7 months ago
Using new/genuine Hp ink Walmart bought
Technician: Nathan, Engineer replied 7 months ago

Thanks for confirming,

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My Office Jet 6500 was not printing clearly. I replaced all
Second opinion] My Office Jet 6500 was not printing clearly. I replaced all the cartridges. The indicators on the screen showed all were full except black had a different indication. Tried to print bu… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
497 satisfied customers
The printer is not recognizing a new cartridge. No error
I just replaced the big black cartridge with a new one because the printout said it was empty. After replacement, the printout said it was still empty … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a new HP Office Jet Pro 6975 and have installed ink
I have a new HP Office Jet Pro 6975 and have installed ink cartridges that came with the printer. Message states one or more cartridge damaged replace. I bought extra cartridges so I replaced them all… read more
Harry
Harry
2,032 satisfied customers
I want to instal my new HP jet ink 4675 with your help by
I want to instal my new HP jet ink 4675 with your help by phone. I bought my hp printer from IVORY on 2nd March 2017. please help me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Trying to set up HP office jet pro 6968.....I think the set
Trying to set up HP office jet pro 6968.....I think the set up ink cartridges were damaged and the screen reads...one or more of the cartridges are missing or damaged. when I try installing new ones..… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a 4652 Ink Jet printer that won't print. Re-installed
I have a 4652 Ink Jet printer that won't print. Re-installed and took out cartridges several times. Still won't print. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I'm getting a spool area full message when trying to print
I'm getting a spool area full message when trying to print from a mac (operating system 10.6.8) to a HP Office jet pro 8620. Any suggestions? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I replaced the ink cartridge on the Office jet K850 because
I replaced the ink cartridge on the Office jet K850 because the light was blinking. It acts like it's printing but a black sheet comes out and then the light starts to blink again telling me to put in… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I have a HP Office jet 7610 Wide Forma E-All-in-one. Trying
I have a HP Office jet 7610 Wide Forma E-All-in-one. Trying to contact HP is like trying to grab the wind. No one to talk to. Printer indicates Ink system failure, Missing or failed print head. New in… read more
Joseph Varner
Joseph Varner
Bachelors of Science
51 satisfied customers
I have a canon HP Photosmart C6180 Ive just replaced the
I have a canon HP Photosmart C6180 Ive just replaced the cartridges and a message has come up saying the light blue cartridge is either missing or damaged and now wont print I have tried another blue … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
The printer says Error check print cartridge. I have followed
The printer says Error check print cartridge. I have followed directions in my user guide but I can't fix the problem. It does not print an alignment sheet.… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
My HP Printer Photosmart D6160 has the error light flashing.
My HP Printer Photosmart D6160 has the error light flashing . Normally when this has happened in the past it means I am out of a colour cartridge and a window appears on my computer telling me as well… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a new HP office jet 6000 and just set it up and tried
I have a new HP office jet 6000 and just set it up and tried to print. It didn't. A message came up that the printhead appears to be missing or damaged. Printing cannot occur without the printhead and… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have a Hewlett Packard C6280 and and cannot print in color
I have a Hewlett Packard C6280 and and cannot print in color because it said one of my cartridges was empty. I have installed two new cartridges and it still does not print at all now. a message just … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
HP Photosmart C7280 printer has Ink system failure . Unable
HP Photosmart C7280 printer has "Ink system failure". "Unable to copy, receive faxes or print. Refer to printer documentation. Error: oxc18a0001." What happened? Thanks, Dan… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
What do I do for my HP Photosmart C7280 when the window reads:
What do I do for my HP Photosmart C7280 when the window reads: Ink System, Failure Oxc18a0201? Thank you, Mary… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a hp officejet all in printer, worked great of the box
I have a hp officejet all in printer, worked great of the box for a while rhen it starter saying ink failure, please turn off and turn on , I have bought new printheads, but did not cure the problem, … read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Office Jet 7210 says insert Black... after installing new
Office Jet 7210 says "insert Black..." after installing new HP 96. Same thing happens when re-installing old cartridge which had not yet stopped working. Tried cleaning contacts, checked spring, re-in… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x